Provider Terms

These terms and your other agreements

These Provider Terms are an agreement between you and Pamperly LLC, a Texas limited liability company that operates Pamperly (“Pamperly”, “we” or “us”), and apply to you as a provider on Pamperly. They add to the Terms of Service, which govern everyone on the marketplace, and to the Privacy Policy. You accepted them, together with the acknowledgment shown in your application, when you applied, and we record which version of each you accepted and when. If these Provider Terms and the Terms of Service say different things about your work as a provider, these Provider Terms control.

You must be at least 18 and able to enter a contract. You must give true information about yourself and your business and keep it true. You hold one Pamperly account: if you also book services as a customer, that happens on the same account, with the Terms of Service governing you when you book and these terms governing you when you provide.

In these terms, your clients are the people who book you through Pamperly; the Terms of Service call them customers. Pamperly currently operates in Texas and California. Your legal ability to work where you work is your own responsibility, and Pamperly does not check it.

You are an independent business

You are an independent business, not an employee of Pamperly. Nothing in these terms, and nothing Pamperly does, creates an employment, agency, partnership, joint venture or franchise relationship between you and Pamperly. You decide which services you offer, what you charge, where and when you work, which products, tools and techniques you use, which requests you accept and which clients you keep. Pamperly does not supervise your work, direct your methods, set quotas or schedules, or evaluate your technique.

Because you are not an employee, Pamperly does not withhold taxes from anything your clients pay you and does not provide benefits, workers' compensation, unemployment coverage or insurance of any kind.

You also stay free of Pamperly. You may use competing platforms, advertise anywhere and serve any client entirely off Pamperly, including a client who first found you here. Your client relationships belong to you. Nothing in these terms charges you for keeping them or penalizes you for serving them elsewhere.

The other side of independence: you may not present yourself as Pamperly staff, claim to act for Pamperly, or make any commitment on Pamperly's behalf.

We do not verify you, and you must never say we do

When Pamperly approves your profile, we have decided to publish it on the marketplace. That is the entire meaning of approval. Pamperly does not verify, and has not verified, your license, certification, training, qualifications, insurance, identity, background, work history or legal authorization to work, or the products, tools and ingredients you use, and clients are told exactly that.

We may ask you for evidence of any of these at any time, and we may decline to publish, or may unpublish, a profile when you do not provide it. Looking at a document you send is still not verification, and we never present it to clients as if it were.

You must never state or suggest that Pamperly has verified, vetted, licensed, certified, insured, endorsed, recommended or background-checked you. That rule has no exceptions: not on your profile, not on your Pamperly website, not in messages, not in ads or on social media. Credentials you choose to list appear to clients as your own statements, marked as not independently verified.

Licenses, permits and the law

You are responsible for determining and complying with every requirement that applies to your services: licensing, registration, permits, establishment and mobile-service rules, health and sanitation standards and every other professional regulation. In Texas that often means the Texas Department of Licensing and Regulation; in California, the Board of Barbering and Cosmetology; your services may answer to other authorities too, and knowing which ones is part of your job.

Listing a service on Pamperly is not permission to perform it, and being on the marketplace excuses no requirement. You promise that you hold every license and permit your listed services require, including any the law adds for working in clients' homes, that each is current and in good standing, and that you will keep it that way.

If a license or permit lapses, is suspended or is revoked, you must stop offering the services it covered immediately and remove them from your profile without waiting to be asked. Continuing to offer them is a serious violation of these terms.

Insurance

Insurance is entirely your responsibility. Pamperly provides no liability, professional, property, auto or other coverage, and no coverage of any kind extends from Pamperly to you, your business or your clients. If something goes wrong at an appointment, there is no Pamperly policy behind you.

Decide for yourself, with your own advisor if you want one, what coverage your work needs; traveling to clients' homes usually deserves a hard look at both liability and auto coverage. If you tell clients you are insured, that statement is yours, it must be true, and Pamperly has not checked it.

Taxes

Every tax on money your clients pay you is yours to handle: income tax, self-employment tax and any sales or local tax that applies to your services. Pamperly never holds the money, so Pamperly withholds nothing, collects and remits no sales tax for you, and issues no tax documents, including Form 1099-K. If clients pay you by card through your Square account, any tax form for those payments comes from Square, not from Pamperly.

If Pamperly ever adds features that move money, we may need tax information from you before you can use them, and we will say so at the time.

Your services and your clients

The entire service relationship is yours. You handle consultations and patch tests, choose and bring your products and equipment, set expectations, perform the service and deal with what follows: questions, complaints, redos, refunds. Pamperly is not a party to any appointment, is not present at it and cannot perform, complete or fix it.

A client who books you booked you. You perform the services yourself: you may not hand a booking to someone else or send anyone in your place, and if you cannot make an appointment, cancel it rather than substitute for it.

Treat clients honestly and lawfully. The price you show is the price you charge, unless the client agrees to a change before the work begins. Do not advertise one service and deliver another, and do not discriminate on grounds the law protects. How you treat clients is grounds for staying on the marketplace or leaving it.

Bookings, cancellations and no-shows

Each booking request is yours to accept or decline, and a request expires if you leave it unanswered too long. When you decline, cancel or record a no-show, we ask for the reason and keep it in the booking's history.

A confirmed booking is a commitment. Honor it and be on time, or cancel as early as honesty allows. A pattern of late cancellations or no-shows is grounds for suspension. Record a no-show only when it actually happened. Keep your availability current, because clients are offered times based on what you set.

Cancellation and no-show fees follow one platform policy, the same for every provider, and clients see it before they book.

A client may withdraw a request you have not yet accepted free of charge, and may cancel an accepted booking free of charge until 24 hours before the start time.

A cancellation less than 24 hours before an accepted appointment, or a client not arriving for an appointment at your location, carries a fee of 25% of the service price, up to a maximum of $25.

If you have arrived at the client's location and the client is unavailable or cannot provide access within 15 minutes of the appointment time, the fee is 50% of the service price, up to a maximum of $50; you must mark yourself arrived in Pamperly before recording that no-show. Mark yourself arrived only when you are actually there. A false arrival, or a no-show that did not happen, is a serious violation of these terms: when a client shows us one, we correct the booking's record, and it can cost you your account.

For a booking you accept less than 24 hours before the appointment, the client may cancel without a fee within 10 minutes of your acceptance.

The service price is the price of the services and add-ons after any discount, and excludes travel fees, taxes and tips. You may not impose different cancellation or no-show fees for Pamperly bookings, and you may choose to waive a fee.

When a client paid by card through Pamperly, an applicable fee may be withheld from their automatic refund and stays with you; Pamperly keeps no part of it. For other payment methods, you are responsible for requesting and collecting any applicable fee directly from the client, and Pamperly does not guarantee collection of cancellation fees. When you decline or cancel, or a request expires unanswered, the client is refunded in full and no fee applies.

If you require a deposit, you must disclose it so clients see it before they book, and you arrange and collect it yourself, directly with the client. Pamperly does not collect deposits and is not part of any dispute about them.

We tell you about requests and cancellations by text and email. Message and data rates may apply, and you can reply STOP to end the texts or HELP for help. Opting out of texts does not pause your bookings, so watch your dashboard instead.

Payments stay between you and your client

Most clients pay you directly, by whatever method you accept: cash, a card you process yourself, or a payment app. Pamperly is not in those payments in any way. We do not process, hold, transmit, deduct from, guarantee, insure or collect them, we are not a money transmitter and we are no one's agent for payment. We cannot refund money we never had.

Where Pamperly offers it, you can also connect your own Square account from your dashboard, and clients can then pay you by card on Pamperly when they send a request. The charge is made in your Square account, under your own agreement with Square, and the money goes from Square to you. Pamperly never receives or holds it and today takes no part of it. Square's processing fees come out of what you receive, as your Square agreement sets them, and card disputes and chargebacks are handled through your Square account. You can disconnect Square at any time.

Anything owed in either direction, including any refund you choose or are required to give, is strictly between you and the client, with one exception: for card payments taken through Pamperly, refunds owed under the platform cancellation policy in the bookings section are made automatically from your Square account, with the policy's fee left with you. That includes a full refund when you decline or cancel, or when a request expires unanswered. Whether Square returns its processing fee on a refund is set by your Square agreement, not by Pamperly.

Platform fees

Pamperly charges you nothing today: no commission, no subscription, no booking fee, no charge for leads or placement. With every booking we record the fee terms that applied at the moment it was made, so what applied to a booking is never in doubt; today those terms collect nothing.

If Pamperly ever introduces or changes a fee, we will tell you at least 30 days before it applies to you, it will apply only to bookings made after it takes effect and never to earlier ones, and you can stop taking new bookings at any time, for this reason or for none.

Your profile and what it may claim

Everything on your profile must be true, yours and current: your name or business name, your services and how you describe them, your prices, your locations and travel area, your photos and your credentials. Update it when things change. A profile that misleads clients, by what it says or what it leaves out, can be unpublished.

Credential photos you upload with your application, such as a license or certificate, stay private. Admins can see them; clients never can, and they are never published or sent to anyone. What clients see is the credential's name, shown as your own claim.

Your handle and your Pamperly website

Your handle names your public page and your Pamperly website at your-handle.pamperly.us. Choose one that is honestly yours: no impersonating a person or business, no trademark you have no right to, nothing picked to mislead, nothing offensive. Handles and their subdomains remain part of Pamperly's platform and are not property you own. We may reclaim or reassign a handle that breaks this rule, infringes someone's rights or misleads, and when the situation allows it we will tell you and let you choose another.

Your Pamperly website is your brand on Pamperly's platform: your logo, your colors, your words and your responsibility. These terms apply on it in full. You may not post terms, policies or claims there that conflict with these terms or the Terms of Service, and a booking made there is an ordinary Pamperly booking between you and the client.

Until your profile is approved, it may be publicly viewable as a preview that cannot take bookings and asks search engines not to index it. We may unpublish your website in every circumstance where we may unpublish your profile.

Your photos, words and logo

Whatever rights you hold in what you upload stay yours. You give Pamperly a non-exclusive license, at no charge, to host and show your content on Pamperly, including your profile, your Pamperly website, search results and link previews, while it is published, and to do the technical work that showing it requires: storing it, resizing it, converting its format and making thumbnails. We also strip photo metadata, such as the location a camera embeds, before storing images. The license ends when the content or the profile comes down, except that cached and already-delivered copies can take a short time to clear. Because the license is non-exclusive, you can post the same work anywhere else you like.

Rights and permissions for what you upload

You are responsible for having every right needed to upload and share each photo, video, caption and logo you add to Pamperly. Having done the service shown is not always enough: the person who took a photo or video may hold rights in it separate from yours, so a picture taken by a photographer, a client or anyone else may need their permission as well.

You are also responsible for getting any permission required from every person who can be identified in what you upload. If a photo or video shows a client's face, get that client's consent before you upload it.

By uploading, you confirm that you have these rights and permissions. Pamperly does not ask you to confirm it again for each upload and does not check it. If someone shows us that an upload infringes their rights or was shared without a permission it needed, we can remove it, and repeated infringement can cost you publication. If something of yours appears on Pamperly without your permission, email support@pamperly.us and follow the copyright process in the Terms of Service.

Drafting help from Pamperly's tools

Pamperly includes tools that can draft for you: application text, website text and a logo emblem. A draft is a starting point, not a fact. The tools write only from what you typed and can still be wrong, so read every draft and correct anything that is not true of your business before you save it. Nothing a tool produces is published until you adopt it, and once you publish it, it is your statement under these terms, exactly as if you had typed it.

Pamperly claims no ownership of text or artwork drafted for you; once you adopt it, it is your content under these terms. We cannot promise that generated artwork is unique or legally protectable, so look hard at an emblem before you build a brand on it. Drafting tools are rate-limited, and we may change or withdraw them.

Support chat may answer you automatically, and automated replies are labelled as automated. They are not legal, tax or professional advice.

Reviews

Two kinds of reviews appear on your page. A booking review comes from the client of a completed Pamperly booking, once per booking, written only by that client, and labelled “Booked on Pamperly”. You cannot write, edit, trade for or remove one; you may answer one with a single public reply, which appears under the review. A past-client review comes from a link you share with people you served outside Pamperly; it is not labelled, and Pamperly does not confirm that the reviewer was a client. If you connect your Google Business Profile, your Google reviews may also appear on your page, labelled as from Google; they are Google's, Pamperly does not check them, and they never count toward your Pamperly rating, review count, badges or search position.

Past-client reviews work like this, with no exceptions. One appears on your page as soon as it is submitted, exactly as written: you cannot edit it, hide it, reorder it or choose which ones show, because a provider curating their own reviews is what would make them worthless. Each submission uses one of a limited number of lifetime slots for your profile, ten unless we set a different number for your account, and a slot comes back only when Pamperly takes a review down for breaking the rules. Your ten most recent past-client reviews still up are the ones that appear and count toward your rating. The one control you hold is the link itself: you can replace it at any time, and the old link stops working.

Review integrity has no gray areas. Do not review yourself or have anyone do it for you. Do not pay, discount, trade or otherwise reward anyone for a review. Do not condition service on a good review, and do not pressure or retaliate against a client over an honest one. We remove reviews that break the Terms of Service or appear fake and recalculate your rating without them; we never remove a review for being negative. Manipulating reviews is grounds for removal from the marketplace.

Platinum, Client Favorite and search order

Pamperly may show standings on profiles, and today there are two. Pamperly Platinum is a founding-member standing that Pamperly grants. It is not for sale, it lasts for a stated period and ends on its own, and we may revoke it for violations of these terms. It gives a badge and placement above non-Platinum providers in the default search order, and it means one thing: that you joined Pamperly early. Client Favorite is computed from booking reviews only: currently at least ten published reviews from clients who booked you on Pamperly, averaging 4.5 stars or higher. Past-client reviews from your review link count toward your rating but never toward Client Favorite. The badge is not permanent. It appears on its own once you meet both numbers and disappears on its own if you fall below either, for example when new reviews bring your booking average under 4.5 or a review is taken down for breaking the rules, and it comes back when you meet them again.

Neither standing means verified, vetted, licensed, certified, insured or background-checked, and you must never describe one as if it did. Search order on Pamperly reflects factors such as standing and relevance to the search, and placement is not a recommendation or an endorsement. We may change, rename or retire standings and their criteria, and we will tell you when a change affects a standing you hold.

Client information you receive

A booking puts real personal information in your hands: the client's name, contact details, notes written for you and, for an appointment at their place, their address. Until about 24 hours before a confirmed appointment you see the city and Zip; the street address is released close to the appointment, or when you start traveling to it, and every time you view it we log who looked, when and from where.

You may use client information for exactly one purpose: delivering and coordinating the services the client booked, and the direct, genuine client relationship that follows from them. You must never sell, rent, trade or disclose it. Never add a client to a marketing list or send marketing without that client's own clear consent to you. Never upload client details to an advertising platform, never use an address for anything except the appointment, and never harvest contact information from the platform. Keep what you hold secure, and delete what you no longer need.

Details clients share about their health, such as allergies or skin conditions, exist so you can work safely. Use them for that and nothing else, and do not ask for health information you do not need. Once information reaches you, you hold it as an independent business under your own legal duties. Pamperly also enforces this section, and misusing client information is among the fastest ways to lose your account.

What you may never offer or do

Some services are banned outright. You may not offer, advertise, perform or imply sexual or adult services of any kind. You may not perform anything your license does not lawfully cover, including injections, needles, prescription-strength products or any procedure that amounts to the practice of medicine or nursing, unless you hold the license it requires. You may not provide or use controlled substances in connection with your services. You may not serve a client under 18 unless the responsible adult who booked the appointment is present.

Some conduct is banned just as flatly. You may not harass, threaten or discriminate. You may not create a fake booking or review, or book yourself; the product refuses self-booking, and attempting it is itself a violation. You may not impersonate anyone, ask anyone for their sign-in code or credentials, scrape the platform, automate access to it, harvest contact information, build a dataset from it, probe or break its security, or interfere with another provider's profile, availability or bookings.

Homes, studios and safety

Appointments booked on Pamperly happen in clients' homes and in providers' own spaces, and no one from Pamperly is there. In a client's home, your conduct, your safety and your equipment are your responsibility: bring tools that are clean, sanitized and compliant, follow every rule your board sets for mobile or in-home work, and leave if a situation feels unsafe, cancelling under the bookings section and telling us what happened. In your own space, the premises, access and conditions are yours, along with any license the location itself requires.

Pamperly does not supervise appointments, provides no security and insures no one at either location. In an emergency, call 911 first. Afterward, report the incident to us at support@pamperly.us, because we can only act on what we know: restricting accounts, cancelling bookings and cooperating with law enforcement.

Suspension and removal

We may suspend or remove your profile, your website or your account if we believe you have broken these terms or the Terms of Service, if bookings or reviews tied to your account look manipulated, if a client reports harm or we reasonably believe there is a safety problem, if a legal or regulatory demand requires it, or if the truth of your profile or credentials comes into doubt while we look into any of these. Where the situation allows it, we tell you what we are doing and why; where safety, the law or an investigation does not allow it, we act first.

Suspension unpublishes your profile and website and stops new bookings. While suspended you can still decline or cancel your upcoming bookings and record a client no-show, but you cannot move bookings forward. We may also cancel your upcoming bookings ourselves, and when we do, the affected clients are told their appointment will not happen.

If your application is declined or your profile is removed, your public pages stop being available to anyone but you. You can appeal any decision under this section by emailing support@pamperly.us; we read every appeal and answer it. Reinstatement is at Pamperly's discretion, and serious or repeated violations will not be reinstated.

Leaving Pamperly

You may stop at any time. You can stop accepting new bookings whenever you want, with no notice and no penalty, and you can close your account. Before you close it, honor or properly cancel your confirmed bookings; closing an account does not erase the commitment an appointment was.

Closing your account unpublishes your profile and website. What survives is what others rely on or the law requires: completed bookings and their reviews, records of cancellations and disputes, and the record of which agreement versions you accepted, all handled as the Privacy Policy describes. The short tail of the content license, your duties about client information, your indemnification obligations and the sections on liability and disputes survive as well.

Pamperly may end these terms or your access with notice, and immediately in the situations the suspension section covers. Ending these terms cancels nothing you already owe a client and nothing a client already owes you.

Changes to these terms

When these terms change, the new version and its date replace this page, and the acceptance we record always points at the exact text you accepted. Before a change that meaningfully affects you takes effect, we will tell you in the product or by email. A fee change follows the stricter promise in the fees section, and a change to the disputes section follows the rules written there.

A change never rewrites an existing booking. Continuing to take bookings after a change takes effect means you accept it. If you do not accept a change, stop taking bookings, close your account if you wish, and tell us at support@pamperly.us.

General terms

The platform is Pamperly's. The software, the design, the text we wrote and the Pamperly name and logo belong to Pamperly. Your license to use the platform is personal and non-transferable and lasts while these terms do. Feedback you send us is ours to use without payment or obligation. Nothing in this paragraph touches your own content, which stays yours.

If part of these terms turns out to be unenforceable, the rest still stands, and the unenforceable part is read as close to its intent as the law allows. Not enforcing a term today waives nothing tomorrow. These Provider Terms, the Terms of Service, the Privacy Policy and the acknowledgment from your application are the whole agreement between you and Pamperly about providing services on the platform, and they replace anything earlier.

You may not assign these terms or your account to anyone. Pamperly may assign them as part of a reorganization, merger or sale, and will tell you if that happens. Neither side is responsible for delay or failure caused by events beyond its reasonable control. You agree to do business electronically: these terms, your acceptance of them and notices between us are valid in electronic form. These terms bind and benefit you and Pamperly only, and create rights for no one else. Headings are for reading, not for meaning.

To the extent the law allows, a claim under these terms must be started within two years of the day the claiming side knew, or reasonably should have known, about it, unless the law that applies to the claim requires a longer period that cannot be shortened by agreement.

Notices from us go to the email on your account, into the product, or both. Notices from you go to support@pamperly.us, or by mail to the address in the Contact section.

Contact

Pamperly is operated by Pamperly LLC. Questions about these terms: use the chat on any page, or email support@pamperly.us. Formal notices can also be sent by mail to Pamperly LLC, 4101 Dublin Blvd Ste F #2010, Dublin, California 94568, United States.